COVERED IN THIS COURSE
- Service procedure from marketing to follow-up
- Fixed and adaptable maintenance programmes
- Service work step by step
- Checking and changing fluids and filters
- Inspection targets and methods
- Considerations for road testing
WHY THIS TRAINING MODULE?
Carrying out maintenance service is the most common activity in the workshop. The purpose of a service is to maintain vehicle operation condition and technical reliability. Both the process and the quality of the mechanical work are essential for maintaining and building customer relationships.
WHAT WILL YOU LEARN?
As servicing is not about fixing problems, customer contact and seamless workflow are critical for building a positive image with your customers. For this reason, the learning content covers the whole process and highlights the key points of the whole service procedure.
Vehicle specifications normally guide you to carry out the correct service steps, but it’s not always enough. This material will help you to understand the additional work needed and local specialisations. The learning enables you to provide technical reasoning to customers for why particular service tasks or additional work are required, e.g. explaining why similar vehicles have different service intervals.
This training module will take you beyond the technical know-how for servicing, and help you to carry out the right servicing work in the right order, thereby helping you to work more efficiently.
PREREQUISITES (PRE-KNOWLEDGE / SKILLS) FOR TAKING THIS TRAINING MODULE
To reach all learning outcomes you need to have a basic knowledge of vehicle structure and skills in carrying out service programmes.
This module’s topics and objectives correspond in scope to a conventional 2 day training event.
Once you have made your payment, you get immediate access to the content in the form of a license valid for 6 months. You’ll save time and money by not needing to travel.
We want to make sure that you always have the latest version of our product. Prodiags reserves the right to make real time updates and changes. This way you’ll always have the best version, without extra fees.
Internet connection, PC or laptop with browser. Recommended screen resolution 1024 x 768 or higher.
After completing your studies and appropriately completed assignments, you will complete the final exam. After completing the final test, you can print a Prodiags certificate from your performance record to mark your expertise.
You acquire knowledge and a basic skill set to carry out a model-specific maintenance service. Improved overall understanding of the service process will enable you to handle tricky customer situations more effectively. Satisfied customers are key for your business.